FAQ

Our jewelry is made of pure silver for items with a silver-colored finish, and pure silver coated in 24-karat gold for items with a gold-colored finish.

As with any gold plated jewelry, our jewelry may tarnish over time, giving them a vintage look that some prefer.

How long before it tarnishes will depend on how you care for them. We will be sending care tips in your package to help you with this. 

Should you prefer to restore it to its bright gold look, you may also send the item back to us and we'll handle the rest! 

While we currently do not have a physical shop, we hold occasional pop-ups that we announce on our Facebook and Instagram pages. 

Should you need any assistance deciding on a style that suits you best, do get in touch with us here and our team would be happy to help you find the perfect piece for you.

Yes, we accept requests for restoration and repair. We'd love for you to be able to wear your family heirlooms!

Kindly send us photos of the item on our Facebook, Instagram or through e-mail (hello@amamiph.com). 

Absolutely! Regarding customizations, collaborations, or anything under the sun - we would love to hear from you! Contact us here.

We accept payments through PayPal, BDO, BPI and GCash. In case none of these options work for you, please get in contact us here and let us know your preferred payment method so we can assist.

We understand and we would love to. Please get in touch with us here and we will gladly assist you on an alternative order process that works for you. 

Yes, we ship internationally! Shipping rates will depend on the destination of the package which will be calculated when you proceed to check out.

For international shipments, shipping fees will cover door-to-door delivery. AMAMI will not be responsible for any taxes and duties incurred in the destination country. We recommend checking the policies in your local area beforehand.

Please allow 1-3 working days for us to process your order. Our team will be in touch to inform you of the shipment date of your package. Once your package has been dispatched, we will provide you with a tracking number so you may trace its shipment status. 

Estimated Times in Transit

Within Metro Manila: 2-3 business days

Nationwide Shipments: 4-7 business days

International Shipments: 7-10 business days

For Rushed Orders: Should you need your package sooner, kindly send us an e-mail at hello@amamiph.com. 
For Custom Orders: For pre-orders and custom orders, our team will be contacting you regarding the estimated completion date of your order.

Sure! Simply leave us a note and include any special instructions when you proceed to check out.

Our aim is to make jewelry that you will love and treasure. If you are not fully satisfied with your purchase, please get in touch with our team at hello@amamiph.com within 5 days upon receipt of the item to be eligible for a replacement or exchange with an item of lower or equal value of its purchase price. The item must be returned unused, in the same condition it was received in, and with its original packaging. AMAMI will not be responsible for covering shipping costs incurred from this exchange.

All of our jewelry are handmade. As such, slight variations in size, color, texture and finish may occur, adding to an item's unique charm. We do not consider these as flaws.

Should you feel that your item has a defect, kindly send us an e-mail with photos of the item at hello@amamiph.com within 5 days upon the receipt of your package to request for an exchange. If approved, our team will be guiding you with the process of sending the item back to us. AMAMI will cover the shipping costs arising from this exchange.